We at TV Activate are dedicated to offering top-notch services, such as set-top box activation, TV mounting, audio-video setup, and home theater installation. Our first goal is your satisfaction. We are aware, nonetheless, that there can be times when a refund is asked for. Please see the following for our refund policy:
Qualifications for Refunds
No Service Provided:
- You are entitled to a complete refund if we make a mistake and are unable to provide the agreed-upon service.
- Cancellation Prior to Service: You are entitled to a complete refund if you cancel the service at least 24 hours prior to the planned appointment.
- There can be a cancellation fee if you need to cancel less than 24 hours prior to the appointment.
Service Unhappiness:
- We will try our best to address any concerns you may have if you are unhappy with the services you received.
- Dissatisfaction refunds will be evaluated on an individual basis and can necessitate documentation of the problem (such as photographs or thorough comments).
Cases Not Refundable
- Completed services that adhere to the established criteria.
- Problems brought on by equipment supplied by the customer or outside variables that are out of our control.
- Appointments that are missed without warning.
How to Make a Refund Request
- Within seven days of the service date, please get in touch with us at [Your Contact Information] to request a refund.
- Give a brief explanation of the problem, your name, contact information, and any supporting documentation.
Refund Process
- Within five business days of receiving your refund request, we will review it and get back to you with the results.
- Refunds that are approved will be completed in 7 business days, and the original payment method will be used to reimburse the money.
Modifications to the Refund Guidelines
This refund policy may be updated or modified at any moment by us. Our website will be updated with the changes, and services scheduled after the update will be subject to the updated policy.
Please call [Your Contact Information] if you have any issues concerning our return policy. We are available to help!